We want you to be satisfied with your purchase. Please read our return policy carefully before placing an order.

1. Eligibility for Returns
  •  Returns are accepted within 7 days from the date you receive your item.
  •  Items must be unused, unworn, unwashed, and in their original condition and packaging.
  •  Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:
  •  Sale or discounted items
  •  Customized or personalized products
  •  Innerwear, swimwear, or hygiene-sensitive items
  •  Items damaged due to misuse, wear and tear, or improper handling

3. Defective or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us within 48 hours of receiving the parcel with clear photos/videos.
We will arrange a replacement or refund after verification.

4. Return Process
  1.  Contact us via [WhatsApp / Email] with your order number and reason for return.
  2.  Once approved, we will provide return instructions.
  3.  Items sent back without prior approval will not be accepted.

5. Return Shipping
  •  Return shipping costs are borne by the customer, unless the item is defective or incorrect.
  •  Original shipping fees are non-refundable.

6. Refunds
  •  Approved refunds will be processed within 5–10 working days after we receive and inspect the returned item.
  •  Refunds will be made via the original payment method.

7. Exchange Policy
  •  Exchanges are subject to stock availability.
  •  If the requested item is out of stock, a refund or store credit will be offered.