📦 Delivery

 

Q: When will my order be shipped?
A: Orders will be shipped once payment is confirmed and the item is ready.

 

Q: How long does delivery take?
A: Delivery usually takes 3–7 working days after shipment, depending on the courier and destination.

 

Q: Which courier service do you use?
A: We use reliable local or international courier services based on the delivery location.

 

Q: Do you offer international delivery?
A: Yes, international shipping is available. Shipping fees and delivery time may vary by country.

 

Q: How is the shipping fee calculated?
A: Shipping fees are calculated based on weight, size, and destination.

 

Q: Can I combine multiple orders for shipping?
A: Yes, combined shipping is available upon request before shipment.

 

Q: Can I change my delivery address after shipment?
A: Unfortunately, delivery addresses cannot be changed once the item has been shipped.

 

Q: How can I track my order?
A: A tracking number will be provided once your order has been shipped.

 

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🛡 Warranty

 

Q: Do the products come with a warranty?
A: Warranty coverage depends on the brand and product type.

 

Q: How long is the warranty period?
A: The warranty period is subject to the manufacturer’s policy.

 

Q: What does the warranty cover?
A: The warranty covers manufacturing defects only.

 

Q: What is not covered under warranty?
A: Warranty does not cover wear and tear, misuse, water damage, or accidental damage.

 

Q: How do I apply for warranty service?
A: Please contact us with your order details and proof of purchase.

 

Q: Are personal shopper / purchased items covered by warranty?
A: Warranty availability depends on the brand. Some items may not include local warranty coverage.

 

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💳 Payment

 

Q: What payment methods do you accept?
A: We accept bank transfer and other supported payment methods as stated during checkout.

 

Q: Is full payment required?
A: Yes, full payment is required to confirm your order.

 

Q: When will my order be confirmed after payment?
A: Orders will be confirmed within 24 hours after payment is received.

 

Q: What happens if payment is not made on time?
A: Orders without payment within the given timeframe will be automatically cancelled.

 

Q: What should I do if payment is successful but my order is not updated?
A: Please contact us with your payment proof for verification.

 

Q: Do you offer refunds?
A: Refunds are subject to our refund policy. Please contact us for further assistance.